Calling the Manager

I was in a restaurant when my mentor asked to speak to the manager. I was confused. Our server had gone out of her way to give us an incredible experience.

Managers are used to receiving complaints. But when the manager came out, Derek gushed about how wonderful she was. That was the moment I learned how to transform the way I give employees recognition.

I call managers and send emails, not to complain, but to tell them how fabulous their team members are. And I make sure that the employees know that I am bragging about them.

It is customary to complain to managers, but what if we all elevate the way we give recognition?

If you appreciate someone, tell them - and then tell their manager. So thank you, Derek, for teaching me a new way to celebrate employees.